Privacy Policy

Effective Date: July 13, 2026

Welcome to Pittula Italian Goodies LLC (“Pittula,” “we,” “our,” or “us“). Your privacy is important to us, and we are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit https://pittula.com, purchase our products, create an account, subscribe to our newsletter, contact us, or otherwise interact with our website and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Company Information

Pittula Italian Goodies LLC

4524 Woodland Bend Ct
Spring, TX 77386
United States

Email: ciao@pittula.com

Phone: +1 436-298-8408

Website: https://pittula.com

For any questions regarding this Privacy Policy or the processing of your personal data, you may contact us using the information above.

2. Scope of this Privacy Policy

This Privacy Policy applies to all information collected through:

  • our website;

  • your customer account;

  • purchases made through our online store;

  • newsletter subscriptions;

  • contact forms;

  • customer support requests;

  • social media interactions;

  • pickup reservation system;

  • any other services offered through Pittula.

This Privacy Policy does not apply to third-party websites that may be linked from our website.

3. Information We Collect

Depending on how you interact with our website, we may collect different categories of information.

A. Personal Information You Provide

When placing an order, creating an account, subscribing to our newsletter, or contacting us, we may collect:

  • First name

  • Last name

  • Email address

  • Telephone number

  • Billing address

  • Pickup location

  • Preferred pickup date

  • Order notes

  • Account credentials

  • Communication preferences

If you voluntarily provide additional information through contact forms or customer support communications, we may also collect that information.

B. Order Information

When you purchase products through Pittula, we collect information necessary to process your order, including:

  • Products purchased

  • Order number

  • Order value

  • Pickup information

  • Order history

  • Payment status

  • Discounts or coupons used

  • Delivery or pickup preferences

C. Account Information

If you create a customer account, we store information such as:

  • username;

  • encrypted password;

  • saved addresses;

  • previous orders;

  • preferred pickup locations;

  • communication preferences.

Passwords are securely encrypted and cannot be viewed by Pittula employees.

D. Newsletter Information

When subscribing to our newsletter, we collect:

  • Email address

  • Name (if provided)

  • Marketing preferences

We also maintain records of your subscription status and any consent you have provided.

Some subscribers have been imported from a previous email marketing platform after previously providing consent to receive marketing communications.

Every marketing email includes an unsubscribe link allowing you to withdraw your consent at any time.

E. Contact Forms

When you submit a contact request, we collect:

  • Name

  • Email address

  • Message

  • Any additional information voluntarily included in your message

This information is used solely for responding to your inquiry and providing customer support.

F. Pickup Information

Because Pittula specializes in fresh Italian products available through scheduled pickup, we collect information required to organize and manage pickup services.

This includes:

  • Selected pickup location

  • Pickup date

  • Pickup time (where applicable)

  • Special pickup notes

This information is necessary for order fulfillment and customer service.

G. Technical Information

When you browse our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Language preferences

  • Time zone

  • Referral URL

  • Pages visited

  • Session duration

  • Date and time of access

  • Clickstream information

This information helps us improve website performance, security, and user experience.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality, analyze traffic, remember user preferences, and provide a better shopping experience.

Cookies may include:

  • Essential cookies

  • Functional cookies

  • Performance cookies

  • Analytics cookies

  • Marketing cookies

Essential cookies are necessary for the website to function properly and cannot be disabled.

Non-essential cookies are only used where required by applicable law after obtaining your consent.

Additional information regarding cookies is available in our separate Cookie Policy.

5. Google Analytics

We use Google Analytics through Google Site Kit to better understand how visitors interact with our website.

Google Analytics may collect information such as:

  • Pages viewed

  • Session duration

  • Navigation paths

  • Device information

  • Geographic region

  • Browser type

Google Analytics uses cookies to generate aggregated statistical reports.

Whenever legally required, analytics cookies are activated only after user consent.

You may also opt out by installing Google’s Analytics Opt-out Browser Add-on.

6. Information Collected During Checkout

During checkout we collect information necessary to complete your purchase, including:

  • Billing information

  • Contact details

  • Pickup selection

  • Products ordered

  • Order notes

  • Payment confirmation

This information is required to process transactions, prepare your order, communicate with you regarding pickup, comply with legal obligations, and maintain accurate accounting records.

Failure to provide certain required information may prevent us from completing your order.

7. How We Use Your Information

We use your personal information only for legitimate business purposes and in accordance with applicable privacy laws.

Specifically, we use your information to:

  • Process and manage your orders.

  • Verify and confirm pickup appointments.

  • Create and manage customer accounts.

  • Provide customer support.

  • Respond to inquiries submitted through our contact forms.

  • Send transactional communications regarding your orders.

  • Process payments.

  • Improve our products and services.

  • Analyze website performance and user behavior.

  • Prevent fraud and unauthorized activities.

  • Comply with legal and tax obligations.

  • Send newsletters and promotional communications where you have provided your consent.

We do not sell your personal information.

8. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction where the General Data Protection Regulation (GDPR) applies, we process your personal information under one or more of the following legal bases:

Performance of a Contract

We process your information when necessary to:

  • fulfill your order;

  • prepare your pickup;

  • manage your customer account;

  • communicate regarding your purchase.

Legal Obligation

Certain information must be retained to comply with:

  • accounting obligations;

  • tax regulations;

  • fraud prevention;

  • legal requests from authorities.

Legitimate Interests

We may process personal information to:

  • improve website performance;

  • enhance customer experience;

  • maintain website security;

  • detect fraudulent activity;

  • perform internal analytics.

Whenever our legitimate interests are used as the legal basis, we ensure they do not override your fundamental rights and freedoms.

Consent

We rely on your consent for:

  • marketing emails;

  • newsletter subscriptions;

  • optional cookies;

  • analytics cookies where required by law.

You may withdraw your consent at any time.

9. Payment Processing

Payments on Pittula are processed securely through WooPayments.

When you purchase products through our website, payment information is transmitted securely to WooPayments and its authorized payment processing partners.

Pittula does not have access to your complete payment card number or security code (CVV).

If you choose to save a payment method for future purchases, the payment credentials are securely stored by WooPayments using tokenization technologies and industry-standard PCI-DSS compliant infrastructure.

For more information, please consult WooPayments’ own Privacy Policy.

10. Customer Accounts

Creating an account on Pittula is optional.

If you register an account, you may:

  • review previous orders;

  • save billing information;

  • manage pickup preferences;

  • update your personal information;

  • access future purchases more quickly.

You are responsible for maintaining the confidentiality of your login credentials.

11. Newsletter and Marketing Communications

If you subscribe to our newsletter, we may send you:

  • promotional offers;

  • new product announcements;

  • seasonal products;

  • company news;

  • special events;

  • exclusive discounts.

Marketing communications are managed through Mailchimp.

Subscribers may include:

  • users who explicitly subscribed through our website;

  • customers who consented to receive marketing communications;

  • contacts imported from our previous newsletter platform who had already provided valid marketing consent.

Every marketing email contains an unsubscribe link allowing you to withdraw your consent at any time.

Unsubscribing from marketing emails does not affect transactional emails related to existing orders.

12. Contact Forms and Customer Support

When you contact Pittula, we process your information to:

  • respond to your request;

  • provide assistance;

  • resolve customer service issues;

  • improve our services.

Communications may be retained for quality assurance, training, and legal compliance.

13. WhatsApp Communications

Our website may provide the option to contact us through WhatsApp Business.

If you initiate a conversation through WhatsApp, your communications are also subject to WhatsApp’s own Privacy Policy.

We recommend reviewing WhatsApp’s privacy practices before using this communication channel.

14. Social Media

Our website may include links to our official social media pages, including:

  • Facebook

  • Instagram

Interactions with these platforms are governed by their respective privacy policies.

We encourage users to review those policies before sharing personal information through social media.

15. Reviews

Customers may voluntarily submit product reviews.

Reviews may include:

  • first name;

  • review text;

  • rating;

  • date of publication.

Please avoid including sensitive personal information within reviews, as they may become publicly visible.

16. Sharing of Personal Information

We may share personal information only when necessary with trusted third-party service providers, including:

  • WooCommerce

  • WooPayments

  • Mailchimp

  • Hosting providers

  • Website maintenance providers

  • Email delivery providers

  • Analytics providers

  • Government authorities where legally required

Each service provider processes information only as necessary to perform its services and is contractually or legally required to protect your information.

We never sell your personal information to third parties.

17. International Data Transfers

Because Pittula operates in the United States and uses international service providers, your personal information may be transferred to and processed in countries outside your country of residence.

These countries may include:

  • United States

  • European Union Member States

Whenever applicable, we implement appropriate safeguards to protect transferred personal information in accordance with applicable privacy laws.

18. Data Retention

We retain personal information only for as long as necessary.

Typical retention periods include:

  • Customer accounts: until deleted by the user or no longer required.

  • Orders: up to 10 years to comply with accounting and tax obligations.

  • Contact requests: up to 24 months.

  • Newsletter subscriptions: until you unsubscribe.

  • Analytics information: according to Google Analytics retention settings.

After expiration of the applicable retention period, information is securely deleted or anonymized.

19. Security

We implement appropriate technical and organizational measures to protect your information.

These measures include:

  • SSL encryption;

  • secure hosting infrastructure;

  • encrypted passwords;

  • restricted administrative access;

  • regular software updates;

  • firewall protection;

  • malware monitoring;

  • secure payment processing.

Although we strive to protect your information, no online system can guarantee absolute security.

20. Children’s Privacy

Our products may be enjoyed by individuals of all ages, including children.

However, our website is not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children.

Orders must be placed by adults or individuals legally authorized to enter into binding transactions.

If we become aware that personal information has been collected directly from a child in violation of applicable law, we will promptly delete such information.

21. Your Privacy Rights

Depending on your place of residence, you may have the right to:

  • access your personal information;

  • request correction of inaccurate information;

  • request deletion of your information;

  • restrict certain processing activities;

  • object to specific processing;

  • withdraw previously given consent;

  • request portability of your personal information;

  • lodge a complaint with your local supervisory authority.

California residents may also have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information is collected, request deletion of personal information, correct inaccurate information, and limit certain uses of sensitive personal information where applicable.

To exercise any of these rights, please contact us using the information provided below.

22. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of third-party websites.

We encourage users to review the privacy policies of every external website they visit.

23. Changes to this Privacy Policy

We may update this Privacy Policy periodically.

Any changes become effective immediately upon publication on this page unless otherwise stated.

The “Effective Date” shown at the beginning of this Privacy Policy indicates the latest revision.

We encourage users to review this Privacy Policy regularly.

24. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Pittula Italian Goodies LLC

4524 Woodland Bend Ct
Spring, TX 77386
United States

Email: ciao@pittula.com

Phone: +1 436-298-8408

Website: https://pittula.com

We will respond to privacy requests within the timeframes required by applicable law.